Windows Server 2012 R2 Fax not being send: File error

windows server 2012 r2

brooktrout board trxstream board

getting error when sending fax windows fax , scan

error "file error"

the attempt send fax failed. service attempt resend fax.

 reason: file error.
 sender: administrator.
 billing code: .
 sender company: company.
 sender dept: .
 device name: brooktrout line #1.
 job id: 0x0201d10c13ba36f1.
 user name: domain\administrator.
 please check activity log further details of event.

details

-

system

- provider [ name] microsoft fax

- eventid 32101 [ qualifiers] 49152

level 2

task 2

keywords 0x80000000000000

- timecreated [ systemtime] 2015-10-21t15:18:25.000000000z

eventrecordid 3317

channel application

computer fax.domain.com

security

-

eventdata

file error

administrator

company

brooktrout line #1

0x0201d10c13ba36f1

domain\administrator

xml details

- <event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <system>

  <provider name="microsoft fax"
/>

  <eventid
qualifiers="49152">32101</eventid>

  <level>2</level>

  <task>2</task>

  <keywords>0x80000000000000</keywords>

  <timecreated systemtime="2015-10-21t15:18:25.000000000z" />

  <eventrecordid>3317</eventrecordid>

  <channel>application</channel>

  <computer>fax.domain.com</computer>

  <security />

  </system>

- <eventdata>

  <data>file error</data>

  <data>administrator</data>

  <data />

  <data>company</data>

  <data />

  <data>brooktrout line #1</data>

  <data>0x0201d10c13ba36f1</data>

  <data>domain\administrator</data>

  </eventdata>

  </event>

after reinstalling started working after installing third party software.

Windows Server  >  Print/Fax