Windows 2003 Server crashing at night how can I determine the problem?

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often log server 2003 in mornings see message upon login @ server had been restarted unexpectedly in gives me opportunity put in reason, , each time put "didn't know went down"

i'm trying determine cause , i'm assuming in event viewer may able figure out, there no stop errors reported i'm not sure , have tips can give me resolve this?

hi,

 

i suggest update bios , hardware drivers windows server 2003 first.

 

after that, please test issue in clean boot check if there third party software conflicts.

 

test issue in clean boot

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1. click "start", click "run", type "msconfig" (without quotation marks) in open box, , click ok.

2. on "general" tab, click "selective startup", , clear of subsequent check boxes. not able clear use original boot.ini check box.

3. click "ok", , click "restart" restart computer.

4. after windows starts, determine whether issue reoccurs.

 

if issue persists, please send me more information analyzing. convenience, have created workspace you. can upload information files following link. (please choose "send files microsoft")

 

workspace url: https://sftasia.one.microsoft.com/choosetransfer.aspx?key=128a97d4-887c-4f57-b2c0-65220957e36f

password: q^nqam51y

 

note: due differences in text formatting various email clients, workspace link above may appear broken.  please sure include text between '(' , ')' when typing or copying workspace link browser. meanwhile, please note files uploaded more 72 hours deleted automatically. please ensure notify me timely after have uploaded files. thank understanding.

 

collect minidump files

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1. click "start", input "sysdm.cpl" (without quotation marks) in “search” bar , press “enter”.

2. switch "advanced" tab , click "settings" button under "startup , recovery".

3. under "write debugging information" section, make sure "small memory dump (128kb)" option selected.

4. make sure "%systemroot%\minidump" in "small dump directory" open box , click “ok”.

 

if blue screen appears again, please refer following steps collect memory dump files:

 

1. click “start”, type “%systemroot%\minidump" (without quotation marks) in “search” bar , press “enter”.

2. go desktop, right-click on , create new folder named "dump".

3. copy memory dump files (looks [mini092008-01.dmp]) in minidump folder.

4. right-click on dump folder, click "send to", , click "compressed (zipped) folder".

5. please send zip file us.

 

you may analyze them debugging tools yourself. can install , it’s symbol packages following link:

 

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

 

windbg tell possible cause. more information, please read microsoft kb article: how read small memory dump files windows creates debugging.

 

if no clue can found, may contact microsoft customer service , support (css) via telephone dedicated support professional can assist request. troubleshoot kind of kernel crash issue, need debug crashed system dump. unfortunately, debugging beyond can in forum. please advised contacting phone support charged call.

 

to obtain phone numbers specific technology request please take @ web site listed below:

 

http://support.microsoft.com/default.aspx?scid=fh;en-us;offerprophone#faq607

 

regards,

please remember click “mark answer” on post helps you, , click “unmark answer” if marked post not answer question. can beneficial other community members reading thread.


Windows Server  >  Windows Server General Forum



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