Strange problem with RDP and mouse, only solved after minimize/maximize

-

good day,

we have annoying problem rdp terminal server. windows server 2008 r2 sp1.

this server has session host role installed, local rdp user licenses.

we have issue when running application.

this application called rockwell factorytalk view , in application display industrial processes.

it take full screen in fixed resolution , display buttons, objects, values... application uses internet explorer cache think uses activex, flash or java, don't know.

what happens this:

- mouse point able move in entire screen (good)

- mouse button work in 1 area of screen (which small rectangle)

- mouse "hovering" above objects highlight items in rectangle

- keyboard remains functional , alt-tab other objects or other applications can focus, still no mouse clicking

the problem can solved by:

- minimizing rdp window , maximizing again

- or: sending message session using task manager, after clicking "ok" on message problem gone

normally, 5 users have application opened in session, "crash" effecting 1 session.

the problem seems happen randomly , don't know if should point factorytalk application, or terminal services/rdp. end users have no rights minimize/maximize, not solution. 

is possible have input on please?

thank you.


hi,

thank posting in windows server forum.

firstly please check application support team whether application supported windows server 2008 r2 in remote session. in addition, suggest update client rdp version rdp 8.1 , check result better feature , functionality. 

apart this, there hotfix issue. please download, install , check result.
cause:
the issue occurs because remote desktop activex object not deactivate focus of remote desktop session when focus lost. because focus still activated, remote desktop activex object cannot set focus of remote desktop session again when change focus session.

a remote desktop session not respond keyboard input or mouse input after loses focus in windows 7 or in windows server 2008 r2
http://support.microsoft.com/kb/2579381

hope helps!

thanks.

dharmesh solanki



Windows Server  >  Remote Desktop Services (Terminal Services)



Comments

Post a Comment

Popular posts from this blog

2008 Windows Deployment Server Properties Error

-
currently wading through setup , configuration of wds on 2008 server. have captured xp sp2 image , purposes of testing not prestaging. pxe response settings have been set "respond (known & unknown) client computers" leaving "for unknown clients, notify administrator etc" unchecked when ok properties sheet error "server properties error" "the system cannot find file specified" when attempting use command "wdsutil /approve-autoadddevices /requestid:1" in response pending devices within gui "an error occurred while trying execute command. error code: 0x6 error description: access denied" surely if not attempting add workstations domain (no prestaging) there shouldn't problem. any appreciated  answering part of own question although if can explain reason appreciated. server properties error occurs when launching windows deployment services using start>all programs>administrative tools. if access via server manager...
Read more

Can no longer user MS Update - Files required to use Microsoft Update are no longer registered

-
hi, i'm new server 2003.  installed it.  removed enhanced ie security.  proceed download , install windows server 2003 sp1, of dot net (1.1, 2.0, 3.0, 3.5, , updates), , sp2. after downloaded , installed of above, tried windows update menu option in ie.  (ie 8 windows server 2003) , sits there "done" in lower left hand corner.  never brings in window. so try www.microsoft.com -> download , trails -> update.  received error message "files required use microsoft update no longer registered or installed on computer".  click on register or reinstall files me now.  window changes , "check latest version of windows updating software .... ".   sits there (last time sat there on hour). i went on internet , found instructions: regsvr32 wuapi.dll regsvr32 wups.dll regsvr32 wuaueng.dll regsvr32 wucltui.dll regsvr32 atl.dll regsvr32 msxml3.dll did not work either.  have other suggestions?...
Read more

How do a find data in one file, search for it in another file and if not found, write a custom message to another file

-
in file if.txt, starting on 2nd line of file, data formatted follows: ah10551,a10551,cn=a10551,a10551@qts.com ah10600,a10600,cn=a10600,a10600@qts.com ah10608,a10608,cn=a10608,a10608@qts.com in file sf.txt, data formatted follows: 2011-02-16 17:26:44 sid acme\ah10551 added sid history of qts\a10551 2011-02-16 17:26:44 sid acme\ah10244 added sid history of qts\a10244 2011-02-16 17:26:45 sid acme\ah10425 added sid history of qts\a10425 please provide suggestions on how following: 1. in if.txt file, read first field first ',' , store in variable called $if1 2. in sf.txt file, search for the value stored in $if1 , if found, ignore.  if not found, write custom message in another file such as: $if1 sidhistory not migrated. these files wont large.  im trying build 'exception file' of items in if.txt file not occurring in sf.txt file. thanks in advance ideas. mtv99 many ways that... here's one... (using example data) [array]$if1=@() gc d:\if.txt...
Read more