Windows Remote Assistance Cannot Start

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this baffling one. have 2 sets of windows images on win 7 sp1 64 bit os (xendesktop). win 2012 r2 servers, trying accomplish remote assistance (shadow users via citrix) 1 of these sets of virtual desktops, however, not connect every production user tested. will, however, work charm account used create these images , newly created domain accounts. tells me there nothing wrong process , maybe permissions or registry key somewhere. interestingly enough, have same user log second set of desktops (second image) , shadowing them work fine. need remote assistance working every user on both images (virtual desktop sets). did go through necessary checks winrm , did accomplish winrm qc, though enabled citrix agent (vda). 

any appreciated!

hello,

do talk citrix shadowing or working remote assistance?

best regards

meinolf weber

mvp, mcp, mcts

microsoft mvp - directory services

my blog: http://blogs.msmvps.com/mweber

disclaimer: posting provided no warranties or guarantees , confers no rights.

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