Can't access to remote desktop from mac

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hi

can't find answers reply question on technet i'm gonna ask here.

have mac os x 10.12.13 , i'm using microsoft remote desktop 8.0.40. when try access remote desktop on public network keep getting message:

"unable connect remote pc. please verify remote desktop enabled, remote pc turned on , available on network, , try again"

before updating remote desktop able access. have no trouble accessing @ home on private network. should make work?

hi,

please try run our pc setup tool on pc: https://aka.ms/rdsetup ensure pc configured work remotely. if have device can use see if can establish successful connection rule out there issue app.

in addition, suggest install remote desktop mac beta application below see whether works:

http://aka.ms/rdmac-preview

some related reference:

frequently asked questions remote desktop clients

https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-client-faq

get started remote desktop on mac

https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-mac

best regards,

alvin wang

please remember mark replies answers if help.
if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop clients



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