Word/Excel 2010 Duplex Problem (flip up mode)
hello,
we having problem word/excel 2010 printing automatic duplex when choosing flip mode. happens with of our computers (over 650 computers) and of our printers (more 25 printers). computers running either windows xp 32-bit or windows 7 32-bit or 64-bit. printers not hp printers. printers are using current drivers for each printer. the version of word 2010 14.0.6112.5000 (32 bit).
this issue. if choose flip pages (short edge in portrait or long edge in landscape), prints in book mode (long edge in portrait or short edge in landscape). other applications duplex properly. problem not occur in access 2010 access 2010 not use interface printing word , excel have in 2010.
a user can select printer properties , manually check box flip pages when duplexing. after clicking ok, word printing interface changes reflect flipping pages up. if go printer properties, box has become unchecked. also, pages still print in book mode. users office 2000 have no problem printing duplex in flip mode.
these printers networked printers, printing from five different print servers. printers default printer same problem if choose printer. printer settings correct printers. cycling through tabs , clicking ok not fix issue. also, there no way bring printers native interface , print there. can go properties through office interface , settings not save for print on both sides "flip pages up".
please if can.
hi,
if using printer server, please test printing local/network printer, not via printer server.
you may follow step 3 (test printing different printer drivers) in article further troubleshooting:
http://support.microsoft.com/kb/826845
if can print document fine, please troubleshoot print server settings.
best regards.
william zhou
technet community support
Microsoft Office > Word IT Pro Discussions
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